Terms and Conditions
Last updated September 1, 2019
Thank you for purchasing an online course, book, resume, cover letter, LinkedIn profile, coaching services or bundled package from Virtual Job Search Coach via www.virtualjobsearchcoach.com.
We take your commitment to advancing your job search seriously and we are excited, honoured and look forward to supporting you through your job search or career transition. We do all we can to ensure our clients are thrilled with our products and services, but our lawyers tell us to post this.
Before we begin, we want to make sure you have a clear understanding of our policies and practices for you to accept with your purchase.
By using any Virtual Job Search Coach service (“Service”), you are agreeing to be bound by the following Terms of Service (“Terms of Service”) as well as the Terms & Conditions posted at www.virtualjobsearchcoach.com. For purposes of this agreement, Project (“Project”) will include all of the digital assets delivered to you as well as coaching as a result of any purchase made on the Service. Any new features or tools that are added to the current Service shall be also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time at: Virtual Job Search Coach reserves the right to update and change the Terms of Service by posting updates and changes to the Virtual Job Search Coach website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.
We are firmly committed to providing an outstanding customer experience and delivering end products that exceed your expectations. If you have any questions about our process or the policies outlined, or at any time throughout your project, please contact Stacey Davidson at Stacey@virtualjobsearchcoach.com or Kevin Davidson at Kevin@virtualjobsearchcoach.com. Messages sent through any other online channel besides email may not be responded to.
You have engaged Virtual Job Search Coach to provide career-related writing and/or coaching/consulting services. These services will be provided by company Founder Stacey Davidson, Business Development Manager Kevin Davidson or an assigned team member via phone (or Skype) and e-mail, unless other arrangements are agreed upon at the start of the coaching/consulting package.
Please be aware of the following expectations and terms of your agreement with Virtual Job Search Coach. In booking your initial consult or in the case of ordering one of our online course products, you affirm your knowledge and agreement to the following:
Confidentiality
Virtual Job Search Coach respects your privacy. Your identity and the nature of your sessions will be kept private from any third parties unless you provide written consent.
There are 2 exceptions to confidentiality:
1. When disclosure is imminent to prevent harm to yourself or others;
2. When legal demands require that confidential material be released;
Virtual Job Search Coach respects Client’s privacy and insists that Client respects Virtual Job Search Coach and Program Participants (herein referred to as “Participants”). Thus, consider this a mutual non-disclosure agreement. Any Confidential Information shared by Participants or any representative of the Virtual Job Search Coach is confidential, proprietary, and belongs solely and exclusively to the Participant who discloses it. Parties agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions, on forums or otherwise. Client agrees not to use such confidential information in any manner other than in discussion with other Participants during Program. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties will keep Confidential Information in strictest confidence and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft. Client agrees not to violate Virtual Job Search Coach’s publicity or privacy rights. Furthermore Client will NOT reveal any information to a third party obtained in connection with this Agreement or Virtual Job Search Coach’s direct or indirect dealings with Client including but not limited to; names, email addresses, third-party company titles or positions, phone numbers or addresses. Additionally, Virtual Job Search Coach will not, at any time, either directly or indirectly, disclose confidential information to any third party.
Account Terms
- You must be 18 years or older, or have permission by a guardian or parent, and have the requisite power and authority to enter into these Terms of Service.
- You agree to the Privacy Policy and Terms & Conditions of Virtual Job Search Coach as posted on the website at www.virtualjobsearchcoach.com
- You may not use the Site or Services of Virtual Job Search Coach for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
- You will not transmit any electronic viruses or any code of a destructive or damaging nature.
- A breach or violation of any of these Terms of Service as determined at the sole discretion of Virtual Job Search Coach will result in an immediate termination of your services.
Document Integrity
Assuming you have ordered a package that includes a written product, we will be constructing and editing your materials in Microsoft Word, using standard PC fonts. We will provide finalized documents in both Word and PDF formats. A plain text version will also be provided upon request free of additional charges.
As the client, you are responsible for finalizing your career documents’ completeness and accuracy before submitting to job applications and emailing colleagues with your documents. We are not liable for any injury or damage caused by omissions, false statements, or other inaccuracies. We will use our team’s advanced proofreading and editing skills to help ensure the correctness and accuracy of your final documents, but in engaging our services, you accept responsibility to review and proofread each deliverable closely and give final approval upon completion.
Resume edits included in the initial resume creation process will focus on information provided by you during our initial phone and email intake process only (this also includes requests made via email prior to beginning the writing process). Adding additional employment, education or achievement information to the document after first drafts have been presented is considered a Resume Update service and may be subject to additional fees, at the sole discretion of Virtual Job Search Coach.
Turnaround Time / Scheduling
Once you have placed an order and/or remitted payment, you will receive an immediate confirmation email, which will contain next steps for your project. If you are booking a session for coaching services, we will contact you either via email, phone or text within 24 hours to book a mutually convenient day and time and discuss any pre-requirements.
Our philosophy is that job search and career change involves time, care and planning – it is a process and truly should not be rushed. Interview coaching works best when you have at least a couple of weeks to practice the techniques we teach you.
Due to consistently high client demand, we are rarely able to accommodate RUSH resume orders; however with 24 hours notice, we will do our best to accommodate an emergency coaching session at a mutually agreed day and time.
In the event we are able to accommodate a rush request whether for document or coaching services, a $200 rush fee will apply in addition to regular project/service fees.
In order for us to help you move through the project efficiently, we ask that you promptly complete and return any provided questionnaires, assessments and forward materials that we request in the initial project email. Our turnaround times will directly correlate with your timing in providing us completed requested supplemental input, responses to our inquiries and feedback on works in progress.
Normal turnaround time for marketing materials (resumes, letters, LinkedIn profile) is 7 to 10 business days from receipt of requested information and intake phone call. Business days are Monday to Friday, not including holidays.
Requested project work will not commence until payment is received.
Virtual Job Search Coach reserves the right to extend the deadline of the project and/or quote an expanded project fee if you request or require work that extends beyond the scope of the service or package ordered.
If after 15 days of your receiving the initial draft of the Product, Virtual Job Search Coach has not received your approval or instructions for a first revision, Virtual Job Search Coach will consider the Product approved
For any scheduled appointments (informational interview calls, coaching calls or follow-up edit calls), please give 24 hours notice if you are unable to make a call. Without notice, the scheduled call can count towards the allotted calls for your purchased service.
Fees
Any fees are payable upfront to Virtual Job Search Coach before any work will be performed.
If you purchased a basic package or à la carte service and decide within 30 days upon commencing work with us that you want to upgrade your package, we are happy to offer you the upgrade and bill you the difference.
All fees are exclusive of all federal, provincial, state or other governmental sales, goods and services, harmonized or other taxes, fees or charges now in force or enacted in the future (“Taxes”).
Virtual Job Search Coach accepts payment through our website www.virtualjobsearchcoach.com via our payment processors (Stripe and/or paypal), via bank e-transfer (within Canada only). Payments can also be processed over the phone with Visa, Mastercard, American Express or Discovery Card by contacting Stacey Davidson directly at 250-309-9026. Businesses purchasing recruitment or outplacement services may pay their invoice upon receipt, by business cheque.
Refund Policy
Payments for completed services are final and are non-refundable. As the client, you agree that in paying for any product and/or service, you agree that all aspects of the creation of all products and services offered by Virtual Job Search Coach and on this site, including the processes necessary to craft the product and deliver the service to you, constitute a set of creative products and services. As such, you agree that all payments for all such creative products and services are final. By remitting payment, you acknowledge and accept these terms & conditions in their entirety.
If you purchase a package and don’t utilize all of the items, we don’t adjust pricing; however, we are happy to let you carry a credit for the remaining items for up to 3 months. For example if you want to wait until you find a specific job to apply for before having your customized cover letter written, we are happy to accommodate.
Coaching is a two-way relationship and our other services involve collaboration with you. During your intake phone call we will determine a mutually agreeable timeline for your project. If you cease contact or disappear part way through your project, we will attempt to reach you by email, phone and/or text with a friendly reminder but we won’t pester you. If we don’t hear from you within 60 days of our initial contact we will assume you have won the lottery, moved to some tropical island and have abandoned your work with us. We will close your file and no refunds will be offered.
We also recognize that sometimes unexpected “stuff” happens in life so in the event that a serious event occurs in your world and you need to put your job search or career planning on hold for awhile. We understand and will be happy to discuss a time extension with you. Please contact Stacey Davidson, Stacey@virtualjobsearchcoach.com to discuss.
Quality / Satisfaction Guarantee
At Virtual Job Search Coach, we build our business on referrals and word-of-mouth from happy clients. We take client satisfaction very seriously. Let us know what we need to do to make you happy with your documents to ensure we accomplish that goal.
We guarantee quality work and that we will work with you to maximize the effectiveness of your written documents, coaching or job search strategies.
The content and suggested format of the resume is discussed upfront. Any additional re-working, re-formatting, or additional career targeting may be subject to additional fees, depending on the complexity.
It is our policy to work with you until you are satisfied with your documents. If, however, you are unsatisfied with the product (resume, cover letter and/or LinkedIn Profile) we create for you, you may request a revision for up to 30 days after receipt of a final draft. Any revisions requested beyond the final version will result in a $150 fee.
You are expected to provide feedback / edits on any documents provided to you by Virtual Job Search Coach within 15 days of receiving the document, unless an extension is otherwise agreed upon. If we do not receive comments from you or a request for an extension within 30 days of our delivery of a document to you, we will consider your package forfeited and/or completed.
Also, you are expected to provide responses to any questions posed during your consult within 15 days of receiving those questions. If we do not receive answers or a request for an extension from you within 30 days, we will consider your package forfeited.
The clients of Virtual Job Search Coach have an excellent record of landing positions and advancing their careers. However, while we are very committed to our client’s success, we cannot guarantee our clients landing a job, promotion or other outcome as a result of using our services. In engaging our services, you agree that you have full responsibility for executing an effective job search strategy that lands you interviews and, ultimately, a new role. In purchasing products and/or services through Virtual Job Search Coach, you agree to perform suggested activities and required follow-up to advance your job search and to improve your results.
Client Responsibility and Agreement to Fully Participate in the Process
Our ability to help you be successful in your job search and/or career transition and/or experience improved results from your tools such as resume, LinkedIn profile, cover letter, is dependent on your willingness to partner with us through the process.
Your contributions through the process will be extremely beneficial to you, and help in ensuring exceptional results. We will provide you with outstanding tools and coaching but those tools and our advice is only as effective as your willingness to participate fully, the information you provide us with and your input throughout the process.
In engaging our services, you agree that you will complete the requested assessments, questionnaires, and answer questions to the best of your ability either via email or verbally and participate fully and cooperatively in our information gathering processes. In exchange for your participation, we will provide our professional writing, coaching and strategy services.
You accept and agree that you are 100% responsible for your progress and results from our services. You understand that because of the nature of the services and extent of differentials in each individuals situation, the results experienced by each client may significantly vary. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else’s, in fact no guarantees are made that you will achieve any results from our ideas and techniques in our material.
Your level of success in attaining the results claimed in our materials depends on the time you devote and effort you put forth into the programs, ideas and techniques mentioned or provided in the Services you purchased.
Liability
Virtual Job Search Coach is not liable for any inaccurate, incorrect, or misleading information in the prepared materials; the client has an opportunity to review the materials and approve the entire content prior to delivery. Virtual Job Search Coach can only accept liability limited to completion of the work each client orders and based on the information client provides during consultation.
Virtual Job Search Coach will not confirm or attempt to verify information provided by client and will not be responsible for the accuracy or truthfulness of the information provided by client. Service provider is not responsible for consequential damages of any kind that client may incur from inaccurate documents.
In engaging the services of Virtual Job Search Coach, you expressly agree to all terms outlined in this agreement. If you have any questions, please contact Stacey Davidson at Stacey@virtualjobsearchcoach.com.